Frequently asked questions
Get answers to your most pressing questions about Your Admin Hero's virtual assistant services.
Everything you need to know about partnering with us.
Below, you'll find answers to the most common questions we encounter. If your question isn't listed, feel free to contact us directly. We're here to assist you every step of the way.
1.
How can I start working with you?
Getting started is easy. Simply reach out to us and we'll discuss your specific needs to tailor a package that's perfect for you.
2.
What services do you provide?
From administrative tasks to sales and customer service, we've got you covered. Visit our full service list here, or get in touch for a customised solution.
3.
What are your rates?
We offer flexible pricing options that depend on the specific services you need. We provide tailored packages to suit your needs.
4.
Can I hire you for just one project?
Of course! We're more than happy to assist with one-off projects.
5.
What is your turnaround time?
Our delivery timelines vary based on the complexity and size of your project. Rest assured, we'll align our timelines with your needs before commencing any work, ensuring quality isn't compromised.
6.
What if I have an urgent requirement?
If you need immediate assistance, get in touch with us directly. We'll do our utmost to address your urgent needs.
7.
Do I have to pay superannuation or insurance?
One of the benefits of working with us is that we handle all Superannuation and Insurance requirements under our business name, including Professional Indemnity, and Cyber liability insurance.
8.
How do I make payments?
We send out monthly invoices for all completed work, with a standard 14-day payment term. Payments are accepted via bank transfer or PayPal.